iPad Tips

Download Times

The average size of our courses is about 500 MB. See Downloading Courses for details.

Courseware View

DynEd for iPad^® app is intended for existing students and teachers who are currently studying on notebook or desktop computers. In the Courseware View, only the courses that you are licensed for will be displayed in the top row.

Translations available

The app is available in the following iOS languages: Brazilian Portuguese, Czech, French, Indonesian, Italian, Japanese, Korean, Malay, Traditional Mandarin, Simplified Mandarin, Portuguese, Spanish, Thai and Turkish.

Hardware recommendations

This app uses Wi-Fi and does not run in the background. Apple Earphones with Remote and Mic is highly recommended.

Running the app for the first time: Courseware Download

1. Before running the app for the first time:
• Connect your iPad to your Wi-Fi network (Settings->Wi-Fi->Slide ON, Choose a Network…)
• If you have a cellular data plan, please turn it off (Settings->Cellular Data->Cellular Data->Slide OFF)
2. Tap the DynEd app icon.
• Select a Records Server and a Support Language.
• If you do not know your Records Server, contact your school or coach for help.
• Note: because the average size of our courses is about 500 MB, the download speed and time may vary depending on your connection speed.
3. If you tap Cancel, it will stop the download. If you download again, it will resume where you left off (download times).
4. After a course has been downloaded, tap on the Course Icon. The course modules will appear in the second row. Tap a module to start.

Uninstall

To uninstall a course: hold down the course icon for one second. Tap on the black x icon, tap Uninstall. This will delete the entire course.

To Re-install

To re-install a course: hold down the course icon for one second. Tap on the black x icon, tap Re-install. This will check if there are any new files on our file server and download them, if necessary.

Courseware Navigation

Back arrow: go to previous screen or exits to Courseware View if at top level
Microphone: records your voice to practice speaking
Headset: plays back your recorded speech
Rewind: goes back to the previous “slide”
Repeat icon: repeats what was last said
Play/Pause icon: starts and stops the lesson
Fast Forward: goes to the next “slide”
Aa: displays the text version of the spoken directions. If a yellow word is tapped, a glossary window will appear.
Globe: translates the text into the selected support language (audio, if exists)
Timer: counts down time in a lesson

Data Synchronization

The user’s data is synced with our Records Server on each log in and exit. If an Internet connection is not available or in Airplane Mode, the app will automatically go into Study-Offline mode. Your records will synchronize the next time you log in when a connection is available.

Troubleshooting

Invalid E-mail address or Password

Please check your Student Login ID (e-mail address) and Password with your teacher. Then, in the Sign In View, tap the Settings icon and make sure that you select the Records Server that your account is on.

Download Failed Connection

In the Home Screen, tap Settings. Tap Wi-Fi. Slide to OFF then ON again to reset the Wi-Fi connection. Set Auto-Lock to Never to keep the iPad from going to sleep. Be sure that the iPad is plugged in and the battery indicator has a lightning bolt on it. The iPad may be turning off the Wi-Fi connection when it goes to sleep. Also, make sure your Wi-Fi access point hardware is running the latest version of its firmware. Use an Wi-Fi access points that support 802.11n.

Cannot find file error

In the error dialog box, tap OK. Exit app then log into DynEd again. Hold down the course icon for one second or until the black delete x icon appears. Tap on the black delete x icon. Tap Reinstall to download any missing files from our file server.

Version file problem or Reset user

In the Sign In View, enter reset (lower case) for both Student Login ID and Password. Tap Sign In. Activity indicator will spin. Student Login ID and Password should be blank and it will prompt you to select a Records Server and Support Language. Login with your Student Login ID and Password.

No sound on other apps

You might have accidentally hit the mute button that is next to the volume control on the side of the iPad.

iPad acting strangely...may need to Restart to clear the memory cache

Press and hold the Sleep/Wake button for a few seconds until the red "slide to power off" slider appears. Slide the slider. Wait for a few seconds while your iPad shuts down. Press and hold the Sleep/Wake button until the Apple logo appears. Slide to unlock and log into DynEd again.

Speech Recognition (SR)

DynEd's SR works best with a 3.5mm stereo earphones with mic. If you do not have one, remove the iPad cover just in case it is covering the built-in mic.

If none of these solutions work for you, please contact us:
In the Sign In View or Courseware View, tap the Info icon in the bottom right corner. Tap Report a Problem. This will attach your DYNED_LOG.TXT file to the email. Type more information on how to reproduce the problem. Tap Send and your email will be sent to DynEd Support.

Apple, iPad, iPhone, iPod touch, and iTunes are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.