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I'm having a Problem with...
No specific topic
10
Getting Technical Support
Sending the "dyned.log" file
Local vs. Internet Records
Stand-alone Installation vs. Networked Installation.
Discless vs. CD-Based installations
Localizing the menus and dialogs
QuickTime, Acrobat and Speech Recognition
DynEd Applications
DynEd Product Numbers
The records.ini file
The DynEd Installation CD
Running the courseware
Removing DynEd files
Running the Analyzer Program
Student and Class Reports
Progress Manager
Path Manager scenarios
Audio / Video (QuickTime)
6
I can't hear the course audio
Reinstalling QuickTime
The course videos don't look right
Audio drops out
Audio dropout / breaking up
Classes / Students / Study Records
5
Creating a Product Report
Completion Percentage
Importing Study records (Local Records)
Merging Study records for two students
Recovering a deleted class
Recovering a deleted student
Sending Study Records to DynEd
Columns in the RM don't align properly
Unable to e-mail Reports
Can e-mailed Records contain a virus?
Hardware / Operating Systems
8
Operating systems supported
Bandwidth for audio/video files
Will my network support DynEd products?
Thin Clients
Microphones/Soundcards (general info)
Headsets (general info)
Server/Network Problems
Technical Checklist
Disc Space requirements
Checking for a DVD Drive
CD Towers
Active Directory
Is DynEd compliant with any LMSs?
Installation
4
Install to Win Server 2003 (0S X clients)
Run on OS-X clients (Win Server 2003)
Local Records guide
Internet Records guide
Installing with limited rights users
Setup program crashes during installation
Error "Can't Create DynEd Folder".
Setup application crashes
Courses & Records on different Servers
Internet Access
2
Proxy Servers and Internet Records
Internet Records installation problems
Internet sites (URLs) accessed by DynEd
Internet connection unreliable
Proxy Servers (setting values manually)
Norton Internet Security
Error: SMTP Host Name
Licensing / Registration
7
Simultaneous Users
Registering the course
Reactivating expired courseware
Installation, Confirmation, and Registration Codes
Locking/Unlocking Lessons and Tests
16
Unlocking Tests (Placement or Mastery)
Running the Courseware
9
Error "Date is not set correctly"
Text does not show up in dictations
Let's Go "Black boxes on cat's head"
Let's Go bug
Handling more users on a network
Error "No more users can run..."
Error "...insert the original CD-ROM."
Error "Unable to find Audio file"
Online Placement Test
Error "Student is already active"
Could not open tgxxx.pdf file
Clients can't run installation
Error "Illegal License Use"
Problems with Vista
Updates
17
Updating a DynEd installation
Updating using Installation Disc
Locating the UpToDate program
Uptodate list is blank
Uptodate does not download new applications
User Rights / Files that get installed
1
Read/write privileges needed for DynEd
DynEd files installed on a Windows client
DynEd files installed on a Mac OS client
Voice Record / Speech Recognition
3
Low Microphone Playback Audio Level
Problems with Speech Recognition (SR)
Files used by the Speech Recognition
DynEd fails after installing SR
Speech Recognition (SR) general info
Speech Recognition fails in MAC OS-X
USB Microphone is not recognized
Error initializing Speech Recognition
Technical Overview
Clients/File Servers/Networks
1x
Operating systems supported
Bandwidth for audio/video files
Will my network support DynEd products?
Thin Clients
QuickTime, Acrobat and Speech Recognition
Technical Checklist
Disc Space requirements
Error "Can't Create DynEd Folder".
Active Directory
Is DynEd compliant with any LMSs?
Hardware/Headsets
9x
Microphones/Soundcards (general info)
Headsets (general info)
Speech Recognition fails in MAC OS-X
Checking for a DVD Drive
CD Towers
Installation Types
8x
Local vs. Internet Records
Stand-alone Installation vs. Networked Installation.
Discless vs. CD-Based installations
Local Installations
2x
Local Records guide
Registering the course
Reactivating expired courseware
Installation, Confirmation, and Registration Codes
Internet Installations
3x
Internet Records guide
Proxy Servers and Internet Records
Internet Records installation problems
Internet sites (URLs) accessed by DynEd
Internet connection unreliable
Proxy Servers (setting values manually)
Norton Internet Security
Online Placement Test
Networked Installations
4x
Simultaneous Users
Install to Win Server 2003 (0S X clients)
Run on OS-X clients (Win Server 2003)
Read/write privileges needed for DynEd
DynEd files installed on a Windows client
Server/Network Problems
Handling more users on a network
DynEd files installed on a Mac OS client
Courses & Records on different Servers
Getting Started After Installation
5x
Unlocking Tests (Placement or Mastery)
Running the courseware
Getting Technical Help
6x
Getting Technical Support
Sending the "dyned.log" file
Updating a DynEd installation
Updating using Installation Disc
Locating the UpToDate program
Sending Study Records to DynEd
Running the Analyzer Program
Miscellaneous
7x
Localizing the menus and dialogs
DynEd Applications
DynEd Product Numbers
The records.ini file
The DynEd Installation CD
Removing DynEd files
Setup application crashes
Error: SMTP Host Name
Unable to e-mail Reports
Student and Class Reports
Progress Manager
Path Manager scenarios
If you need technical support, please
contact us
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